The advent of the “robot” has introduced a great demand for Customer Service. You will hear your colleagues say; all I want is the opportunity to speak to a real person. But getting that real person on the telephone line is not as easy as it would seem. Robots and “voicemail jail” often siphon off callers with real complaints and “detain” them until they either forget why they called of leave this world. Customers are having difficult times even finding a telephone number to call with a complaint much less talk with a “real person.” In this segment we will show you and your people how exceptional service pays big dividends.