Customer Service that will knock your socks off
The advent of the “robot” has introduced a great demand for Customer Service. You will hear your colleagues say; all I want is the opportunity to speak to a real person. But getting that real person on the telephone line is not as easy as it would seem. Robots and “voicemail jail” often siphon off callers with real complaints and “detain” them until they either forget why they called of leave this world. Customers are having difficult times even finding a telephone number to call with a complaint much less talk with a “real person.” In this segment we will show you and your people how exceptional service pays big dividends.
Who Should Attend: Managers, and all who provide service to customers.
What Will They Learn? How to deliver Customer Service that people want, why it is more profitable to keep than to get, the dangers of “okay,” how to judge customer service performance, why good is not enough, how to distinguish your organization from the competition, how to get great reviews based on performance and much more.
How Long Will It Take? 6 hours
Where Will the Training Be Held? Your place or ours (the call is yours)
What are others saying about this course...
Dear Stephen,
I wanted to thank you for your excellent work in finding our Commercial New Business Manager. We are really excited about the hire and you made it happen despite the search being conducted over the Christmas Holidays.
Perhaps the best part of working with you was the "Job Benchmark" creation process which allowed the people who will be working most with this person to be involved in selecting the criteria and skills the applicant must have in order to be considered for the position.
Anytime you need a potential client to hear first hand what working with you is like, I will be happy to share our experience.
Much Thanks!
Jay Harris
President
Excellent!!!, Very Interactive. Not just a lecture but a chance to learn and participate.
Highly interactive! Thought provoking! Everyone participated.
